Guest Policy

Guest’s must sign this guest policy upon arrival.

AT TIME OF BOOKING: your American Express, Visa, MasterCard or Discover card will be charged the first nights stay (for up to 3 night reservations)’or-50%of the requested stay (for 4+night reservations) plus tax and any incidental charges that have been applied to the reservation in advance. Full balance is due upon check in.

RATE POLICY: All rates are subject to change. Rates are based on single/double occupancy and subject to a 9% Maine sales tax. Additional guests may be added to your reservation at a rate of $25/night (including guests that are children, teenagers, and adults). A Two Night minimum is policy. In the event we agree to book a One night stay , additional funds to cover cleaning costs will be added to the rate. In a 2 night reservation, cleaning costs are factored in. In a One nights stay , they are not, thus the need for additional funds. Room types are guaranteed. Specific room numbers are not guaranteed.

DAMAGE POLICY: Should any damage occur, please alert staff. If you depart and we find damage 1 sign below and agree to pay for any necessary cleaning or repair’s due to damage I or my guests may cause as determined within the sole discretion of the Owners”. [ ] Initial Here Please

“I also hereby agree to be responsible for all repairs made by Motel staff or outside services like Carpet cleaners, installers, Plumbers, Carpenters or Repairmen in general due to the damage I or my guests cause/caused. This includes room/building assets like carpets, fixtures, lamps, mattress’s. sheet’s, towels, furniture, destroyed or damaged. I request a copy of any damage related report, Evidentiary Pictures, Police report, Management report and or bills incurred that will justify any charges that FBBM will charge my credit card/me and I will be responsible for.  [ ] Initial Here Please

“I hereby authorize my credit card on record to be used/charged for the cost of any repairs”. “Should damages not get covered by my credit card, I hereby agree to quickly pay in full in USD any cost described/incurred by check or some other form of payment or be prosecuted to the full extent of the Law. Governing Laws applicable are those of the State of Maine, USA. [ ] Initial Here Please

DAMAGE DEPOSIT AUTHORIZATION POLICY:  Should I reserve a room with any PETS, I authorize FBBM to use the credit card on file to place a $200 authorization on my credit card to potentially be used for damage reimbursement. IF there is no damage when I check out and cleaning staff have confirmed  the authorization will expire and no charges will be placed on my card.  This authorization is withstanding should the damage be disputed until resolved mutually.  [ ] Initial Here Please

NO SMOKING POLICY:  There is NO SMOKING inside or in front of any of our rooms! “I sign below and agree to be charged $200 and get a wicked tongue lashing from the owners if I ignore or violate this policy”.  There is an onsite smoking area available to all guests that smoke.  Please be considerate to all guests and use ash trays provided.

PARKING INFORMATION: ONE complimentary parking space is included with each room. Unfortunately, due to limited space, additional guest or visitor vehicles, trailers, boats, and RV’s are not permitted in height of season.  Area Parking lots are available at additional charges payable at the various lots in town. In off season we “may” be able to accommodate your request. Please ask if we can accommodate an additional vehicle.

 

Signature: ____________________________________ Date: ____________________________

HOUSE KEEPING POLICY: Rooms are cleaned between Aam  5pm.  There cannot be any favoritism. Cleaning staff clean rooms in order of importance. It is important to have check in’s ready for 2pm. Check outs utl1omthat will become check inbat2pm are our first priority.  Depending on the amount of rooms checking out can take till 2pm to complete.  The second priority are refresh services to rooms not checking out. This service phase can take from 2pm till 5pm to complete.

REQUESTING REFRESH SERVICE TO YOUR ROOM: There are door signs on the inside of each rooms’ door. Please use these on the outside of door to alert the cleaning staff in the morning weather or not you request room refreshment. Note that one side says “Do not disturb” and the other “Service Room” . Hang the sign by 1 2pm each day of your stay so that the cleaning staff can plan accordingly. Room tags are accounted for at 12pm.So if you hang your “Service Room” LATE – it will not be considered for full refresh service.

TYPES OF REFRESH SERVICE TDYOUR ROOM: There are two types of Refresh Service. Full and Late Requested.

FULL refresh service posted by 12pm includes a clean up of the bathroom, changing of towels, make up of the beds, emptying of trash and full vacuuming. |n the case of stays beyond 4days – on the fourth day, linens will be fully replaced with fresh sets.

LATE requested service posted after 12pm includes changing of towels, make up of the beds, emptying of trash.

Please do not change the status posted. Believe it or not this confuses the cleaning staff.
Please do not post your request late in the day and expect full service.

CANCELLATION POLICY:  6%Fee to cancel up until 14 days prior to arrival where after, full Deposit will be non refundable. No Shows will be charged the full extent of their reservation. We do not offer refunds for bad weather, changes in Health, Family emergencies, National or Global Disasters such pandemics, Lock downs, or early departures.

AT TIME OF BOOKING: your American Express, Visa, MasterCard or Discover card will be charged the first nights stay (for 3 night reservation / 50%for 4+night reservations) plus tax and any incidental charges that have been applied to the reservation in advance. Full balance is due upon check-in.

Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

 

What personal information do we collect from the people that visit our blog, website or app?
We do not collect information from visitors of our site.

or other details to help you with your experience.

 

When do we collect information?

 

We collect information from you when you place an order, subscribe to a newsletter, fill out a form or enter information on our site.

Provide us with feedback on our products or services 

How do we use your information?

 

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

      • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
      • To improve our website in order to better serve you.
      • To allow us to better service you in responding to your customer service requests.
      • To ask for ratings and reviews of services or products

 

How do we protect your information?

 

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

 

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

 

All transactions are processed through a gateway provider and are not stored or processed on our servers.

 

Do we use ‘cookies’?

 

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
      • Understand and save user’s preferences for future visits.
      • Keep track of advertisements.
      • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If users disable cookies in their browser:

 

If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.Some of the features that make your site experience more efficient and may not function properly.

 

Third-party disclosure

 

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

Third-party links

 

We do not include or offer third-party products or services on our website.

 

Google

 

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We have not enabled Google AdSense on our site but we may do so in the future.

 

California Online Privacy Protection Act

 

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: https://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
      • On our Privacy Policy Page
Can change your personal information:
      • By emailing us
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we allow third-party behavioral tracking

 

COPPA (Children Online Privacy Protection Act)

 

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.
Do we let third-parties, including ad networks or plug-ins collect PII from children under 13?

 

Fair Information Practices

 

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
      • Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.